Last updated: September 24, 2025
Pursuant to the Mexican Federal Law on Protection of Personal Data Held by Private Parties (the “Law”) and its Regulations, MANCANDY provides this Privacy Notice.
I. Data Controller and Address
MANCANDY, a Mexican company, is responsible for the processing and protection of your personal data.
Address: Rebollar 55, San Miguel Chapultepec, Miguel Hidalgo, 11850, Mexico City, Mexico.
Contact: [email protected] | +52 55 2671 1986
II. Purposes of Processing
We process your personal data for the following primary purposes (necessary for our relationship):
To identify you as a customer/user and provide requested products/services.
To process orders, payments, invoicing, shipping, and after-sales support.
To contact you regarding important information about purchases, orders, or your account.
To evaluate service quality and handle incidents and warranties.
Additionally, for secondary purposes (optional):
To send promotions, campaigns, offers, news, and surveys.
To improve the website experience (analytics, preferences, content).
You may object to secondary purposes by emailing [email protected] with subject “Opt-out secondary purposes”. Your refusal will not affect primary purposes.
Your data will be processed under the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality, and responsibility per Article 6 of the Law.
III. Personal Data We Collect
We may collect: identification and contact data (name, phone, email, address), billing and shipping data, purchase preferences, order history, and payment data (card details are processed by secure gateways; MANCANDY does not store full card numbers).
IV. Options to Limit Use/Disclosure
We maintain administrative, technical, and physical safeguards to protect your data against damage, loss, alteration, destruction, or unauthorized use/access.
Data entered in forms will not be disclosed, distributed, or commercialized without your authorization, except as permitted by the Law.
You can unsubscribe from promotional communications at any time by emailing [email protected].
V. ARCO Rights and Consent Revocation
You may exercise your ARCO rights (Access, Rectification, Cancellation, and Objection) and revoke your consent as follows:
Send a request to [email protected] (subject: “ARCO Rights” or “Consent Revocation”).
Include your full name, a contact method for our response, a clear description of the requested right, and any supporting documentation.
We will respond within the timeframes set by the Law. If applicable, we will enforce your request in accordance with legal requirements.
VI. Data Transfers
You authorize MANCANDY to transfer your personal data to national or foreign third parties solely for the purposes described herein (e.g., couriers, payment gateways, IT providers), who will assume the same obligations of care and processing as MANCANDY. We will not make additional transfers without your consent, except as allowed by the Law.
VII. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance user experience, remember preferences, and perform analytics.
By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. The selected currency is stored in a session cookie (temporary) that is removed when you close your browser, so prices remain displayed in your local currency while browsing.
You can adjust your browser’s cookie settings; disabling cookies may affect certain site features.
VIII. Changes to this Privacy Notice
MANCANDY may modify, update, or expand this Notice. We will publish the latest version on our website. Changes become effective upon publication.
